Delivery & Returns

Delivery

You’ve seen something you like (yay!) so these are your options for receiving your goodies.

***PLEASE CHECK THE LATEST INFORMATION ON ROYAL MAIL POSTAL STRIKES HERE FOR DETAILS OF INDUSTRIAL ACTION WHICH MAY AFFECT THE DELIVERY OF YOUR ORDER. WE ARE UNABLE TO GUARANTEE DELIVERY BY A SET DATE BUT WILL ALWAYS SHIP YOUR ORDER AS SOON AS POSSIBLE. IF YOUR ORDER IS URGENT OR FOR A PARTICULAR OCCASION, WE RECOMMEND ORDERING AS EARLY AS POSSIBLE AND THAT YOU SELECT EXPRESS DELIVERY TO MINIMISE DELIVERY TIME. THE SITUATION REGARDING ROYAL MAIL INDUSTRIAL ACTION IS ONGOING AND WILL CONTINUE TO CAUSE ADDITIONAL DELAYS AND BACKLOG WITHIN THE POSTAL NETWORK.***

Click & Collect:

– Free on all orders
– We will let you know as soon as your items are picked and ready to collect
– Orders can be collected during normal shop opening hours (Monday to Saturday, 9:30am to 5:30pm)

Standard delivery:

– Free on all orders over £50 (UK only)
– £3.95 on orders under £50 (UK only)
– Please note this is a standard parcel service, not a tracked or timed service

Express delivery:

– £6.95 First Class service
– Available on orders placed by 1pm Monday to Thursday, to mainland UK addresses only

Refunds/Returns

We hope that your order will be just what you wanted. But if you change your mind about our products you can return your order for any reason within 14 days for a refund, unless it is a personalised special order, earrings or a sale item. For hygiene reasons, earrings may only be returned if they are faulty.

Unless the goods are defective, damaged or not as specified on your order confirmation, you are responsible for the cost of returning the goods to Spencer Thorn. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded by us.

All goods should be returned to:

Spencer Thorn
Belle Vue,
Bude,
Cornwall,
EX23 8JS

We will write to confirm when your refund has been processed. Please allow up to 21 days during busy periods.