Terms and Conditions

Please read these terms and conditions of sale carefully before placing an order for any goods.

The use of our web site and the sale and purchase of goods from it are governed by our terms and conditions as set out below. You are advised to print and retain them for your records.

Spencer Thorn has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials or products included on this site. To the extent permitted by applicable law, Spencer Thorn makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Spencer Thorn reserves the right to change price and availability information without notice.

Spencer Thorn shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.

The company’s liability to the buyer shall at no time exceed the price of the goods supplied. The company shall be under no liability for any direct loss and/or expense or any indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer. The company shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. The company shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

We aim to give a fair representation of all products but sizes are approximate and colours may vary slightly from those shown due to the limitations of Internet technology.


We shall sell to you and you shall purchase only those goods which you have set out in an order and which has been accepted by us. We reserve the right to reject any order. Each such sale of goods will be subject to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any order is made or purported to be made by you.

No order submitted by you shall be deemed to have been accepted by us unless and until confirmed by e-mail or in writing by us.

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in the delivery area and your credit or account card is authorised for the transaction. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

The price of the goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
In addition to the price of the goods you will be liable to pay our charges for transport & packaging as shown on the order form.

The total price is inclusive of any applicable value added tax.

Upon providing us with details of the payment card and submitting the order you shall confirm and undertake that the information contained within the order is true and accurate and that you are duly authorised to use the payment card and authorise us to deduct from the payment card account the full price of the goods and all other payments which may become due to us under the contract.

The deduction of monies from your payment card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your payment card with the amount deducted.

Where goods are returned by you in accordance with your rights, and in accordance with our returns policy, we shall credit the payment card with the appropriate amount.


All orders must be paid for by credit or UK debit cards. We do not accept payment by cheque or postal order, and you cannot pay in instalments. We accept Visa (including Delta), Mastercard, Switch & Solo. We also accept Paypal payments. All prices are in pounds sterling (£).


Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the order form. It is important that this address is accurate. We are unable to take specific delivery details.

We aim to dispatch all goods within two working days (excluding Bank Holidays). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.


We hope that your order will be just what you wanted. But if you change your mind about our products you can return your order for any reason within 14 days for a refund, unless it is a personalised special order, earrings or a sale item. For hygiene reasons, earrings may only be returned if they are faulty.

Unless the goods are defective, damaged or not as specified on your order confirmation, you are responsible for the cost of returning the goods to Spencer Thorn. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded by us.

All goods should be returned to:
Spencer Thorn
Belle Vue,
EX23 8JS

We will write to confirm when your refund has been processed. Please allow up to 21 days during busy periods.


Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software (this is indicated by a padlock symbol in the bottom right-hand status bar of your web browser and the web address will change from http:// to https://).

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this web site, unless this is solely due to our negligence. Please see our Privacy Policy for additional information.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Spencer Thorn in the manner as set out in this policy.

Should you have any questions with these terms and conditions, please contact us at spencer_thorn@btconnect.com


All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged. This web site is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of Spencer Thorn web site are the property of Spencer Thorn. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this web site, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this web site is prohibited.


This contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer.